How booking works
Every PICNIC CLUB experience is tailored. Once you tell us about your plans, we send you a written proposal with the details and the total price, VAT included. Your experience is confirmed once you accept the proposal and make the payment it sets out.
Cancellation policy
We understand that plans may change. Our cancellation policy is designed to be fair while covering the costs involved in preparing and delivering each experience.
- More than 7 days before the experience
- A full refund, excluding any non-refundable costs already incurred in preparing the experience.
- Between 7 days and 48 hours before
- 50% of the total amount paid is refunded.
- Less than 48 hours before
- Cancellations are non-refundable.
- No-show
- No-shows are non-refundable.
Rescheduling
Where possible, we are happy to move your experience to another available date.
The amount already paid can be transferred to the new date. Any additional costs caused by the change, including supplier or venue fees, may apply.
In exceptional circumstances, we may review cancellation or rescheduling terms case by case.
Thank you for understanding that every PICNIC CLUB experience involves advance planning, preparation, staff and supplier commitments.